Prospective Resident FAQ
- 1. When I call, why don’t I always reach a “live” person
We love talking on the telephone, but often our call volume is so high that we cannot answer every call that comes in immediately. Understanding the need for instant information for our clients and customers, we have invested much time and capital into developing a fully encompassing website that answers most every routine informational request we receive.
- For our owners, we offer a fully integrated owner login where they can view information on their accounts 24 hours a day. The information contained in the owner login is the exact data that we look at in the office. Virtually any report can be produced from our owner login for any period of time for which we manage your property.
- For our current residents, we offer a fully integrated resident login where the account can be viewed. Maintenance requests can be submitted online and the answers to many commonly asked questions can be found on our website. Some of our Frequently Asked Questions include “What happens if I break my lease?”, “How do I submit a move out notice?”, “When is my rent due?”. As an added convenience, rent can also be paid online!
- For our prospective residents and Realtors, all of our available properties are listed on our website with a wealth of information on each property. Additionally, the answer to most questions regarding our application process, screening process, and other pre-tenancy issues can be found on our site.
- For all of our owners, residents, and prospective residents, there are extensive forms sections with forms for virtually every situation where one might be needed.
Should the information you are looking for not be available on our website, we welcome your call to assist you in any way possible. If you do not get a live person, please leave a detailed message for the appropriate person and your call will be returned as quickly as possible.
- 2. Where can I get information on your available properties?
Information on our properties can be found on our website. We would also love to hear from you! Give us a call at 817-377-3190 and we will connect you with one of our in-office licensed Realtors to assist you. We can e-mail or fax you a copy of our available properties.
- 3. How do I view your available properties?
One of our in-office licensed Realtors can schedule an appointment with you to show the property. However, should our agents’ availability not fit your schedule, we allow prospective residents to view most of our vacant properties by checking out a key and visiting them. Please visit our office at 5601 Bridge St. #504 in Fort Worth during business hours (Monday-Friday 9:00 am – 5:00 pm) to check out a key. You will need the following in order to check out a key:
- $25 cash refundable key deposit
- Government-issued ID
- Credit or Debit card, to secure charges in case the key is not returned or the property is damaged
For your convenience, an appointment may be scheduled to view our occupied properties by contacting our office. Please note that every attempt will be made to work with your schedule, but the current residents must be notified and given sufficient notice that their home will be shown. View the current listing of Available Properties.
- 4. What do I do if I am interested in leasing a property through Frontline Property Management?
All applicants must view the interior of the property that they are interested in leasing prior to submitting an application. The property must be accepted on “as is” basis except when an owner has approved the repair of specific items on the Application Contingency Form.
- 5. When are new properties posted?
Our website is updated continually to reflect our current inventory of homes. Typically, new properties are added each Friday.
- 6. Who must fill out an application?
Each adult over the age of 18 planning to occupy the property must fill out an application, including spouses and adult children or dependents.
- 7. Why must all adults fill out an application?
Every adult who resides in the property must be listed on the lease to have a legal right to occupy the property. We must verify the suitability of each leaseholder.
- 8. What is your application fee?
Our application fee is $55.00 per applicant. Every occupant 18 or over must apply and pay the application fee.
- 9. I am a student or do not have enough income to qualify for a property, can I still lease one of your properties?
Yes, however, we would require you to secure a suitable person to guarantee the lease. This person will be considered a “Tenant” and will be added to the lease as such. The guarantor would also be responsible for completing an application and paying the application fee.
- 10. Why does my guarantor have to fill out an application?
Just like our residents that do not need a guarantor, we must evaluate the creditworthiness of all involved in our leasing process.
- 11. What do I need to submit in addition to my application?
- Valid government-issued identification
- Your most recent pay stub, or other verification of your income
- Proof of proper immigration status, if not a US citizen
- Appropriate non-refundable application fee in the form of cashier’s check or money order
Please note, once approved you will need to pay half of your security deposit within 48 hours and will be expected to move in not later than 2 weeks after you have been approved.
No application will be processed until it is complete, including all documents and authorization forms. Additionally, no application is complete without payment in full of all application fees due.
- 12. Do you accept pets?
We accept pets on a case by case basis as determined by the owner of the property. All pets must be listed in the lease. The pet deposit for one pet is a total of $350.00. For an additional animal, an extra $50.00 pet deposit must be submitted. Pet rent will be assessed based on your specific pet factors; the range for pet rent is $25.00 to $45.00 per pet. There is no deposit or rent charge for Service/Emotional Support Animals. All prospects bringing an animal onto the property must submit an Animal Application through our third-party review board at PetScreening.com. Animals will not be authorized until the PetScreening.com application has been submitted and approved. Any damage done by the animal is the responsibility of the resident. All animals must be registered and immunized in accordance with local ordinances. At the end of the lease, the resident must provide proof of a flea treatment from a licensed exterminator. No animals can be tied on the property. Several breeds of dogs will not be accepted under any circumstances (not applicable to Service/Emotional Support Animals). Among the breeds, we do not permit are German Shepherds, Dobermans, Pit Bulls, Chows, Rottweillers, mixed breeds of those mentioned above, or any other breed that may be deemed vicious by our insurance company.
- 13. What factors do you use in determining if my application is approved?
First and foremost, we operate in strict compliance with all Fair Housing Guidelines. After receiving an application we investigate each of the following:
- Rental / Ownership History
- Credit Report
- Criminal Report
- Income Verification
- 14. How long does it take to process my application?
Typically, we can fully process your application within 2 business days once we have all documents required to complete an application. However, it is not uncommon to experience difficulty verifying your rental and/or employment information. Should we experience difficulty doing so, we will contact you to verify the information you provided is correct. Sometimes it is beneficial for the applicant to contact the person we are having difficulty getting in touch with and request that the information needed is released.
- 15. After my application is approved, what do I do?
We will contact you as soon as possible to let you know that you have been approved. Then you will have 3 business days to sign the lease and pay the security deposit to secure your new home. This payment must be made in the form of a certified bank check or money order. No personal checks or cash are accepted prior to moving in.
- 16. What happens if I bring in an application if there is already an application submitted on the property?
All applications are accepted and processed on a first-come-first-served basis. Due to our fiduciary relationship to the owner, if more than one application is submitted before approval of an application we are required to select the highest rated application. In this situation only, those applications not approved will be refunded their application fee or it can be applied to another one of our properties.
- 17. What if my application is denied?
In the event your application is denied, we make every effort to contact you promptly regarding the denial and we will mail you a letter regarding the denial. We will instruct you to come up to our office and pick up your refundable $100.00 application deposit. If denied, we will provide you contact information to request a copy of your credit report directly from the credit bureau.
- 18. How quickly can I move in after my application is accepted?
Typically, we can have your home ready to move into within 24 business hours after approval of your application if there are no required repairs. If there are repairs that you requested, the time frame for these will be handled on a case by case basis.
- 19. How long are your leases?
Most of our leases are for a minimum of 12 months; however, we do entertain offers for other terms, as determined by our owners. Approximately 90 days prior to the end of the initial term, lease renewal options will be mailed to your home for your selection. Should you choose not to renew your lease, your initial lease will continue on a month to month basis, usually at an elevated rent amount.
- 20. What does your lease say?
- 21. Do I need Renters Insurance?
Yes, our residents are solely responsible for ensuring their own personal property that is located or stored upon the property leased. Any loss from the risks of damage, destruction or loss resulting from theft, fire, storm and other hazards and casualties are the sole responsibility of the tenant and not the owner.
- 22. How do I turn on utilities?
It is the responsibility of our residents unless they are included in the lease, to secure utilities for their residence. It is the responsibility of every resident to supply confirmation from the utility company showing an active account prior to picking up the keys to their new home. At the termination of the lease, the resident is responsible for having all utility services disconnected and must submit receipts for water bills. Please see the utility section of our website for utility contact information.
- 23. What am I responsible for as a resident?
Typically, all residents are responsible for :
- Securing all utilities for the home, unless otherwise provided
- Lawn care, unless otherwise provided
- Maintaining a clean and sanitary property
- Promptly disposing of all garbage in appropriate receptacles
- Supplying and changing heating and air conditioning filters at least once a month
- Minor repairs to your home, including, but not limited to, to replacing light bulbs and clogged drains
- Changing the smoke detector batteries during tenancy (these are new when you move in)
- Taking all necessary precautions to prevent broken pipes due to freezing or other causes
- Replace any lost or misplaced keys
- Paying any periodic, preventative, or additional extermination costs desired by Tenant
- Removing any standing water
- Knowing the location and operation of the main water cut-off valve and all electrical breakers
- Promptly notifying Landlord, IN WRITING, of all needed repairs
- Complying with all Homeowner Association Rules
- Following the terms of your lease
- 24. What do I have to pay prior to moving in?
You are responsible for paying the security deposit within 72 hours of application acceptance. You will pay the first month’s rent and any pet deposit at the time you pick up the keys prior to occupancy. Should you move in up to seven days prior to month end, you will also be responsible for paying the following months full rent.
- 25. How can I pay rent after I move in?
Rent can be paid by check or money order until the third of the month. After the third of the month, we will only accept rent in the form of certified funds. Additionally, late payments must include the late fees or they will not be accepted. We also offer a direct draft of your checking account, at no additional fee. Download a copy of our ACH Authorization Form. Or, you can pay your rent securely online.
- 26. How much security deposit is required?
We do require a security deposit. Usually, the security deposit is the same as one month’s rent. There may be exceptions to the amount of the security deposit required. After your application is approved you have up to 3 business days to pay your security deposit and sign the lease to secure your new home. This must be paid by certified bank check or money order.
- 27. What do you do with my security deposit?
All security deposits are held in strict accordance with the Texas Property Code.
- 28. When is rent due?
Rent is due on the 1st of the month and late on the 2nd. Rent must be in our office by the end of the business day on the 3rd of the month in order to not incur a late payment penalty. If you pay rent after the 3rd of the month there is a late fee that is assessed equal to 10% of your total rent. Any current month rental payments received after the 3rd of the month must be in the form of a certified check or money order; no personal checks will be accepted after the 3rd. Additionally, all payments made after the 3rd must include the applicable late fee.