Current Resident FAQ
- Current Resident
- 1. When I call, why don’t I always reach a “live” person
We love talking on the telephone, but often our call volume is so high that we cannot answer every call that comes in immediately. Understanding the need for instant information for our clients and customers, we have invested much time and capital into developing a fully encompassing website that answers most every routine informational request we receive.
- For our owners, we offer a fully integrated owner login where they can view information on their accounts 24 hours a day. The information contained in the owner login is the exact data that we look at in the office. Virtually any report can be produced from our owner login for any period of time for which we manage your property.
- For our current residents, we offer a fully integrated resident login where the account can be viewed. Maintenance requests can be submitted online and the answers to many commonly asked questions can be found on our website. Some of our Frequently Asked Questions include “What happens if I break my lease?”, “How do I submit a move out notice?”, “When is my rent due?”. As an added convenience, rent can also be paid online!
- For our prospective residents and Realtors, all of our available properties are listed on our website with a wealth of information on each property. Additionally, the answer to most questions regarding our application process, screening process, and other pre-tenancy issues can be found on our site.
- For all of our owners, residents, and prospective residents, there are extensive forms sections with forms for virtually every situation where one might be needed.
Should the information you are looking for not be available on our website, we welcome your call to assist you in any way possible. If you do not get a live person, please leave a detailed message for the appropriate person and your call will be returned as quickly as possible.
- 2. How can I pay rent after I move in?
Rent can be paid by check or money order until the third of the month. After the third of the month, we will only accept rent in the form of certified funds. Additionally, late payments must include the late fees or they will not be accepted. We also offer a direct draft of your checking account, at no additional fee. Download a copy of our ACH Authorization Form. Or, you can pay your rent online.
- 3. When is rent due?
Rent is due on the 1st of the month and late on the 2nd. Rent must be in our office by the end of the business day on the 3rd of the month in order to not incur a late payment penalty. If you pay rent after the 3rd of the month there is a late fee that is assessed equal to 10% of your total rent. Any current month rental payments received after the 3rd of the month must be in the form of a certified check or money order; no personal checks will be accepted after the 3rd. Additionally, all payments made after the 3rd must include the applicable late fee.
- 4. What is the auto-draft option, and how do I sign up?
- 5. I am signed up for your auto-draft service, when do you draft my account?
We initiate the draft on the 3rd of each month.
- 6. What happens if my check or auto-draft payment is returned?
We will notify you and expect immediate certified payment. Additionally, you will be required to submit all of your future payments by certified bank check or money order. There are fees, as detailed in your lease, associated with returned items, as well.
- 7. What happens if I do not pay my rent?
If your rent is not received on, or before, the 3rd of the month, you will receive a letter notifying you that you are in breach of your lease and payment must be made promptly. On the 13th of the month, a second letter will be mailed to anyone who has not paid their rent by that day. Eviction filings will be made on the 18th of each month should payment in full not be received by then.
- 8. My lease is expiring soon. What’s next?
You will receive your first lease renewal letter about 90 days prior to your lease end date. The primary purpose of this letter is simply to remind you of your lease expiration and to inquire about any outstanding maintenance issues. You can expect your second lease renewal letter about 60 days prior to your lease end date. This letter will detail your renewal options. In most cases, you will have the option to renew for 12, 9, or 6 months or continue on a month to month basis. A 9-month lease will increase the proposed 12-month rent rate by $25; a 6-month lease will increase the proposed 12-month rent rate by $50, and a month to month lease will be an increase of $100 more than the proposed 12-month rent rate.
- 9. When my lease expires can I just move out?
No. Even though the initial term of your lease expires on a certain date, it converts to a month to month lease and is still in full force until proper notice is given by either party. Even when your lease continues on a month to month basis, you are still required to submit a written move out notice at least 60 days prior to your move out.
- 10. How do I terminate my lease?
Most of our leases require a 60-day notice to terminate by either party. Download the Notice of Tenant’s Intent to Vacate form and fax, email, or mail to our corporate office. It is always a good idea to call and ensure receipt of your move out notice and request an acknowledged copy for your records. Download a proper notice to vacate form.
- 11. I have submitted a move out notice and my circumstances have changed? What can I do?
Any extension to your move out date must be done so in writing and be agreed upon by both parties. Should you need to extend your move out date, please download the Notice of Tenant’s Intent to Vacate form, fill out the required information, including your desired move out date, and deliver to our office ASAP. If you would like to retract your move out notice, please download theMove Out Notice Retraction form and fax or email to our corporate office immediately. We will make all efforts to accommodate your move out notice revisions; however, please know that should we pre-lease your property, we will be unable to honor your move out notice revision.
- 12. Can I apply my security deposit to my last month’s rent?
No. Per Texas Property Code Sec. 92.108. LIABILITY FOR WITHHOLDING LAST MONTH’S RENT. (a) The tenant may not withhold payment of any portion of the last month’s rent on grounds that the security deposit is security for unpaid rent. (b) A tenant who violates this section is presumed to have acted in bad faith. A tenant who in bad faith violates this section is liable to the landlord for an amount equal to three times the rent wrongfully withheld and the landlord’s reasonable attorney’s fees in a suit to recover the rent.
- 13. What happens if I do not pay my last month’s rent?
You will be subject to an eviction that can remain on your record for up to 10 years. You will also be liable to the landlord for three times the rent wrongfully withheld and the landlord’s reasonable attorney’s fees in a suit to recover the rent.
- 14. What do I need to do when I move out?
Your lease details the items that you need to accomplish to properly vacate your home in great detail. When we receive your proper 60 days written move out notice, we will send you the Move Out Procedures and Estimated Costs that you signed at move in to refresh your memory about the move out process as well as our expectations.
- 15. When do I have to return the keys after I move out?
Keys must be returned by midnight on the date designated in your move out notice. You are not officially moved out until the keys are returned and you may be responsible for daily rent charges until the keys are returned.
- 16. What do you do with my security deposit after I move out?
Immediately after you vacate the property, one of our agents visits the property and performs a move-out inspection to assess the condition of the property in comparison to your Residential Lease Inventory Condition Form, assuming that you completed it within 5 days of your move-in and returned to our office. We then process your security deposit within 30 days or your move out and mail it to the forwarding address you provided in writing to our office. Please note that per the Texas Property Code, we have 30 days to mail your deposit in strict accordance with the Texas Property Code. Please note that Frontline Property Management is not obligated to return a tenant’s security deposit or give the tenant a written description of damages and charges until the tenant gives the landlord a written statement of the tenant’s forwarding address for the purpose of refunding the security deposit, after which the landlord has 30 days to account.
- 17. When can I get my security deposit back?
- 18. What if my security deposit does not cover my charges?
We will send you a letter notifying you of a balance due and enclose detailed documentation regarding your charges. Payment will be expected promptly to prevent further action.
- 19. What if I do not pay my outstanding charges?
Any outstanding charges 30 days from the date of invoice will be turned over to a collection agency for processing and will become part of your permanent credit history.
- 20. What do I do if I disagree with the disposition of my security deposit?
You must submit your dispute in writing within 30 days from the date of your security deposit disposition notice.
- 21. How do I submit routine maintenance requests?
In compliance with the Texas State Property Code, all routine maintenance requests must be submitted in writing to our office. Requests can be submitted by one of the following:
- Our Web site
- Download our maintenance request form and fax it to 817-288-5511 or
- Email it directly to your property manager or
- Mail it to 5601 Bridge St. #504, Fort Worth, TX 76112 or
- You may also drop it by our office at 5601 Bridge St. #504 in Fort Worth
- 22. What do I do in an emergency?
If your emergency is life-threatening, dial 911. If a maintenance emergency occurs during regular business hours, please call our office immediately at 817-377-3190. For after-hours emergencies, Frontline Property Management has a 24-hour maintenance service that can be reached at 817-377-3190 option 4, followed by option 3. You will be asked to leave your name, number, address, and nature of the emergency. Once you complete your message, our after-hours on-call staff will be notified and will return your call as quickly as possible.
- 23. Do I have to be present for a service technician to perform work?
No, all of our service technicians are screened, licensed (if required), insured, and display the utmost in professionalism. Should you desire to be home when the service is performed, the technician will make 3 attempts to contact you and if not successful, the service request will be terminated and not re-activated. If the situation is deemed to be a risk to the property, the technician will be allowed to access the property.
- 24. How quickly can I expect my request to be performed?
There are many factors that go into each request and we cannot set a firm schedule. However, we typically contact you the same day we receive the request to assess the situation and determine the proper course of action. Our goal is typically no more than 5 business days to complete.
- 25. Can I perform the work myself and send you the bill?
No. Unauthorized repairs will not be reimbursed. Should you wish to perform work on your property, download a copy of our resident repair authorization form. All requests must be approved in writing prior to any work being performed.
- 26. I do not like the way a repair was done, what should I do?
Please contact our office immediately so we may investigate the issue.
- 27. Can I withhold my rent for items not being corrected to my satisfaction?
No. Under the Texas State Property Code, it is prohibited for a resident to withhold rent for failure to fix items submitted. Please contact our office to discuss your specific situation.
- 28. What am I responsible for as a resident?
Typically, all residents are responsible for :
- Securing all utilities for the home, unless otherwise provided
- Lawn care, unless otherwise provided
- Maintaining a clean and sanitary property
- Promptly disposing of all garbage in appropriate receptacles
- Supplying and changing heating and air conditioning filters at least once a month
- Minor repairs to your home, including, but not limited to, to replacing light bulbs and clogged drains
- Changing the smoke detector batteries during tenancy (these are new when you move in)
- Taking all necessary precautions to prevent broken pipes due to freezing or other causes
- Replace any lost or misplaced keys
- Paying any periodic, preventative, or additional extermination costs desired by Tenant
- Removing any standing water
- Knowing the location and operation of the main water cut-off valve and all electrical breakers
- Promptly notifying Landlord, IN WRITING, of all needed repairs
- Complying with all Homeowner Association Rules
- Following the terms of your lease – View a sample lease.
- 29. My utility bills seem high? What can I do?
- 30. Can I change the locks on my home?
Locks are changed immediately prior to each new resident moving in. Should you desire to change them during your tenancy, you must first receive written approval from our office. The work must be done by a licensed locksmith and three keys to each new lock must be provided to our office within 24 hours of the work being done.
- 31. What do I do if I need to change the terms of the lease?
A lease is a legally binding agreement and cannot be changed without the consent of both parties. Should you breach the lease by leaving early, typically, you will be responsible for the reletting fee (85% of one month’s rent) as well as the monthly rental payments until the end of your lease, or until the property is released. If you need to change the terms of your lease contact our office to discuss your particular situation.
- 32. Can I paint my home a different color?
You must first receive written authorization from us to paint any part of the property.