Archives: FAQ

May I View My Account Online?

Yes, our clients have full access to their accounts via their personal Owner Web Access Account (please email in order to get set up). You will see the same data that we have in the office and be able to prepare your own customized reports, 24 hours a day, 365 days a year.

Will You Pay My Monthly Bills For Me?

Currently, we will pay HOA dues for our clients whose properties are in a Home Owner’s Association. However, due to liability purposes, we do not pay mortgage payments. All other bills associated with the direct operation of your property, we will gladly pay. We do require that your account have a minimum balance in excess of the estimated monthly payments in order to take advantage of this service.

Please download the appropriate form to begin this service.

How Do I Pay Management Fees?

Management fees are deducted from your monthly equity distributions.

What Does Frontline Property Management Need To Start Managing My Property?

To begin management of your property we will need the following:

  • The executed property management agreement
  • TAR 2501 Information about Broker Services form
  • Keys to the property, including mailbox keys, if applicable
  • Garage door openers, if applicable
  • Certificate of insurance, with Frontline Property Management, Inc as an additional insured
  • IRS W-9
  • TAR 2206 Owner’s Notice Concerning the condition of the property under Property Management
  • ACH Authorization
  • Lead-Based Paint Disclosure Addenda if the property was built prior to 1978

How Much Notice Does A Resident Have To Give Before They Can Properly Vacate A Property?

Our lease provides that the resident give a minimum 60 day written notice that the lease will be terminated.

How Are Security Deposits Handled?

Frontline Property Management, Inc. requires a security deposit from all residents; usually, the amount is equal to one month of rent. These funds are accounted for separately at an insured bank within Texas. Security deposits cannot be disbursed until the resident vacates, and can only be disbursed to the owner or resident.

Can Frontline Property Management, Inc. Help Me Buy Or Sell Investment Property?

Yes, our licensed agents will be happy to assist you with the acquisition and disposition of investment property. Should you have an established relationship with another REALTOR, we can assist you by working with them to make it a smooth transition.

How Much Can My Investment Property Lease For Monthly?

Your lease rate is going to be determined by several factors including the condition of the property, location, and the rental rates for competing homes in the immediate area. The markets that dictate lease rates vary vastly from the markets that influence the value of properties. Please contact our office and we can discuss this with you as it relates to your specific property.

How Do We Communicate With Our Clients?

We believe in prompt and thorough communication with our clients. Every staff member has their own telephone extension, voice mail, and e-mail. We send out monthly statements and communication logs in an effort to keep our clients informed. Below are some of the instances of when we will initiate additional communication:

  • Eviction filings
  • Acceptable applications
  • Notice to vacate from tenant
  • What to expect when the tenant moves out
  • Lease renewals
  • Extraordinary maintenance items

Do Owners Have To Accept Pets?

Pets are accepted on a case by case basis, as determined by the property owner. There is a onetime nonrefundable pet fee paid by the resident, which may vary depending on the number and size of pets. Pets that are classified as a vicious breed are not accepted at any time. For more complete information about accepting pets please contact us.