Do you use familial relationships for any of your regular vendors such as make ready, HVAC, extermination, lawn maintenance?

WE DO NOT.

There was a time when we did. We do not any longer. The reason we do not is that things just happen with family. It is hard to keep perspective and normal business procedures when family comes into play. Pricing, scheduling, customer satisfaction, volume are all points of discussion in our business and it is much harder to iron out points of contention when a family is involved.

Again, who wins when you need those services for your property?